Outdoor Wood Furniture for
the Patio, Deck, Lawn and Garden |
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FREQUENTLY ASKED QUESTIONS |
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General |
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Furniture Construction, Assembly
& Restoration |
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Pacific Kwila and Other Hardwoods |
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Answers to Frequently Asked Questions |
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Q: What forms
of payment do you accept?
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| A: Outdoor Wood Furniture offers
on-line payments using VISA and Mastercard.
If you would like to pay using a check or money
order please contact us at (888) 279-1501. |
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| A:Outdoor Wood Furniture orders
are shipped using UPS, Fed Ex, or using common
carrier depending on the size and number of
items ordered. Items shipped using UPS and Fed
Ex are processed and shipped within 4 business
days. These orders will usually arrive in 3
to 5 business days. If you prefer to have those
orders shipped in a different manner please
call us to arrange an alternate means of delivery
and we will provide you a shipping quote.
Many items, including large purchases, multiple
items, and certain umbrellas, will be shipped
by common carrier. All common carrier deliveries
take 7-14 days to arrive.
For more specifics on shipping CLICK
HERE. |
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| A: All prices on this website
include options for shipping charges so that
you the customer will know the total cost of
your purchase with the exceptions listed below.
Many of the products listed include free shipping
either on a regular, or periodic basis. If free
shipping does apply it will be noted on each
individual or on a group of products. Exceptions
are listed below.
- Common carrier delivery to a particular
addresses, including residential address may
incur additional charges and these purchases
and shipping will be dealt with on an individual
basis.
- Shipping orders outside the contiguous
48 states, Canada and Mexico may also incur
additional shipping charges.
For more specifics on shipping CLICK
HERE. |
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Q:
Will I be required to
pay sales tax on my order?
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| A: Only orders in the state
of Kentucky are subject to sales tax. Tax in
the state of Kentucky totals 6% of the total
price, excluding shipping. |
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Q:
Once an order has been
placed, when will the furniture to arrive?
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| A: Outdoor Wood Furniture orders
that are shipped using UPS or Fed Ex are processed
and shipped within 4 business days from Kentucky.
These orders will generally arrive in 3 to 5
business days. All items delivered by common
carrier and will take 7-14 days to arrive. |
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Q:
Do you offer discounts
if a group or set is purchased rather than
a single item?
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| A: Group sets are offered at
a discount and are currently available on this
website. CLICK
HERE for available furniture sets. |
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Q:
Do you ever have sales?
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| A: Sales on particular items
are offered on a regular basis. These sales
will be noted on the Home
Page and on the About
Us pages. Additional sales may be offered
to those individuals who are signed up to receive
our newsletters. To sign up for our periodic
newsletter, CLICK HERE. |
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Q:
Can I purchase replacement
parts, hardware, slings, chair fabric, and
cushions from you?
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| A: Additional items such as
replacement parts, hardware, slings, chair fabric,
and cushions, that are not shown on this site
are available for purchase. Please call us at
(888) 279-1501 for information or send us an
email at contact
us at outdoor-woodfurniture.com. |
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Q:
Do you sell to commercial
clients?
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| A: If you are a commercial
client and are interested in purchasing from
Outdoor Wood Furniture, please
give us a call at (888) 279-1501 for more information. |
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| Q:
Do you offer a warranty
on your products? |
| A: Outdoor Wood Furniture offers
to the original owner the following warranties:
- All Pacific Kwila furniture is guaranteed
against defects associated with faulty workmanship
for a period of five (5) years from the date
of purchase under normal use.
- All Nyatoh wood furniture is guaranteed
against defects associated with faulty workmanship
for a period of one (1) year from the date
of purchase under normal use.
- All outdoor umbrellas frames are guaranteed
against defects associated with faulty workmanship
for a period of one (1) year from the date
of purchase under normal use.
- All Sunbrella fabrics are guaranteed against
defects associated with faulty workmanship
for a period of three (3) years from the date
of purchase under normal use.
- Acrylic canvas covers are guaranteed for
a period of two (2) years from the date of
purchase.
For more detailed information regarding our
warranties, CLICK
HERE. |
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| Q:
What do I do if I want to return a product? |
| A: On-line consumers may have
concerns concerning product quality when making
purchases. That is why we at Outdoor Wood Furniture
offer a 30 Day Money Back Guarantee. If you
are not satisfied with your purchase for ANY
reason within the first 30 days, just return
the items and we'll replace the items or refund
your money (less the cost of shipping).
If you choose to take advantage of this guarantee,
you must return the furniture in the original
packaging or comparable packing in an unused
condition. If the original pallet is not available,
then the customer must palletize the furniture
using the original specifications that the order
arrived in, at customer's expense. Products
returned and not in resaleable condition may
be subject to a restocking fee.
If you are not satisfied with your purchase
for ANY reason within the first 30 days, just
return the items and we'll replace the items
or refund your money (less the cost of shipping).
To initiate a return, please contact our support
department via email
or by calling (888) 279-1501. |
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| Q:
Does your furniture require assembly? |
| A: Some of the furniture purchased
from Outdoor Wood Furniture requires simple
assembly. Assembly instructions are included
with all products to make the process easy and
enjoyable. For helpful tips and hints
CLICK HERE. |
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| Q:
Does the furniture retain its original color? |
A: If not treated, wood furniture
will gradually weather to a silver gray color
over a period of 8 to 18 months depending on
its exposure to the elements. To return the
wood to its original color, it can be pressure
washed to remove the oxidized layer and then
oiled with either Kwila Oil, or commercially
available exotic timber oil. Because our wood
is not a stained product, it will immediately
return to its original color using this process. |
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| Q:
Does your furniture bleed? |
| A: New Pacific Kwila furniture
WILL bleed when first exposed to rain or moisture.
This is normal for exotic hardwoods and expected.
During the initial weathering of Pacific Kwila,
a brown/red tanin similar to coffee will "bleed"
from the product. As the nature of each piece
of timer is different, this "bleeding"
period is unpredictable in length. A thorough
hose down of the furniture several times on
a grassy area will assist in flushing the excess
sap away. Once Pacific Kwila has completed the
initial bleeding, the wood will not bleed again.
Oil should be applied after products have thoroughly
dried in order to keep the deep red color of
Pacific Kwila. Otherwise the products will weather
to a silvery gray but the durability of Pacific
Kwila will not be effected. Enjoy your Pacific
Kwila products for the next 25-50 years. |
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| Q:
What is the best way to clean and preserve the
furniture? |
| A: Pacific Kwila and Ironwood
requires no maintenance. However, if the original
appearance is to be retained, it will require
coating with a lightweight oil 1-3 times a year
typically. An oil treatment or penetrating stain
and/or sealer can be used. Pacific Kwila and
Ironwood have a life expectancy of 25 –
50 years with no maintenance. The only characteristic
to remember is that the surface oil of
Pacific Kwila will bleed or weep initially
when exposed to moisture and can stain. It is
recommended to place the furniture where it
will not stain anything during this time. Once
the bleeding has finished, usually after an
overnight rain or several days, Pacific Kwila
never bleeds again. A great deal for a product
that will serve you for the rest of your life!
All exposed hardware on the furniture products
is yellow zinc plated and brass fittings are
used in all key areas. |
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| Q:
Where does Pacific Kwila come from? |
| A: Pacific Kwila - also known
as Merbau, Indonesian Teak, Pacific Teak, Pacific
Cherry, Pacific Rattan, Afzelia, and Borneo
Teak, is a resinous tropical hardwood principally
forested in Malaysia, Indonesia, Papua New Guinea,
and the Solomon islands of the South Pacific. |
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| Q:
What else is Pacific Kwila used for? |
| A: It is regarded as one of
the most durable timbers in the world and has
been used for many generations in boat building,
flooring, external decking, marine jetties and
even salt water jetty stumps. |
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| Q:
I have concerns about deforestation? |
| A: All Pacific Kwila furniture
is sourced from strictly managed forest areas
under the guidelines of the International
Tropical Timber Organization. In accordance
with the Forestry Institute of Malaysia and
the Indonesian National Policy of Forest Management,
all timber is supplied under the guidelines
of the International Timber Treaty Organization
(ITTO) and in compliance with the Sustainable
Management of Tropical Forests, as set down
by the ITTO. |
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| Q:
How does Pacific Kwila compare to other furniture
wood? |
A: When compared to other outdoor
furniture products Pacific Kwila is:
- Easier to clean and keep clean.
- Offers better durability in a wide variety
of climates.
- Does not expand and contract as severely
as other outdoor furniture products.
- Naturally red to reddish brown in appearance
and can be returned to the original appearance
after turning gray with a minimum effort.
- Significantly stronger than most other
outdoor furniture products.
- Uses all stainless steel, yellow zinc or
brass hardware for maximum life.
- Kwila products are designed with comfort
first.
- The best value for a product that will
last for decades and continue looking great!
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| Q:
Where does Ironwood Timber come from? |
| A: Pacific Kwila - also known as
Merbau, Indonesian Teak, Pacific Teak, Pacific
Cherry, Pacific Rattan, Afzelia, and Borneo Teak,
is a resinous tropical hardwood principally forested
in Malaysia, Indonesia, Papua New Guinea, and
the Solomon islands of the South Pacific. |
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| Q:
What else is Ironwood Timber used for? |
| A: It is regarded as one of the
most durable timbers in the world and has been
used for many generations in boat building, flooring,
external decking, marine jetties and even salt
water jetty stumps. |
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| Q:
How does Ironwood Timber compare to other furniture
wood? |
A:When compared to other outdoor
furniture products Ironwood Timber is:
- Ironwood timber is simply one of the strongest
timbers in the world.
- Ironwood timber possesses a unique quality
where the timber will change from a pale amber
to a deep reddish brown that enhances the
look of the product. This happens naturally
and is not a result of staining.
- Many other timbers require curing, a process
of continually hosing and drying until the
timber leaches no more sap. Ironwood is completely
cured and ready for use straight away with
no risk of leaching. Ironwood does not bleed
or leach sap.
- Amazing Durability – The Ironwood
timber heartwood resists the attack of fungi
and insects, including termites and marine
borers.
- Ironwood is considerably heavier than Jarrah
and appreciably heavier than American and
European Oak.
- Every piece of Ironwood furniture is hand
finished.
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