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Outdoor
Wood Furniture for the Patio, Deck, Lawn and Garden |
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Shipping
Quick Facts |
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Shipping
on tables, benches,
and orders over
$1000.00 are shipped
by common carrier,
and are free of
charge if they are
within the the contiguous
U.S. |
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All free
common carrier shipments
will only be shipped
to either a business
address, or the
nearest carrier
terminal to the
customer location
in the contiguous
U.S. |
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Charges
for tailgate and/or
residential delivery
are the responsibility
of the customer! |
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All orders
not shipped by common
carrier will be
shipped using UPS
or Fed Ex. |
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SHIPPING INFORMATION
Outdoor Wood Furniture, a division of Outdoor
Products, LLC, ships orders placed online to
the contiguous United States, Alaska, Hawaii,
and Canada. Depending on the destination, we
may be able to ship products outside the United
States. If you need items shipped outside of
the U.S. or Canada, please call (888) 279-1501
or send an email to: products
at outdoor-woodfurniture.com.
All orders to be delivered within the contiguous
United States and Canada are shipped using Fed
Ex or common freight carrier, depending on the
size and number of items ordered. Common
carrier deliveries to residential addresses,
and special requirements will incur additional
charges. Products that include free
shipping are shipped using common carrier (common
carrier deliveries to residential addresses
and special requirements may incur additional
charges) ant be shipped to a business address
or common carrier terminal. Free shipping does
not include items shipped outside the contiguous
U.S., Canada and Mexico.
Items shipped using Fed Ex, are generally processed
within 4 business days of the day the your credit
card is processed. These orders will usually
arrive in 3 -5 business days, although due to
production schedules for many items, the wait
may extend to 21 days. If you prefer to have
those orders shipped in any other manner please
call us at (888) 279-150, or send an email to
products at outdoor-woodfurniture.com
to arrange an alternate means of delivery, and
we will provide you a shipping quote.
Delivery of common carrier items require that
they be delivered to a commercial address, business
address, loading dock, or common carrier terminal.
Delivery to a residential address, will incur
additional charges. If the case of a residential
delivery, the freight carrier will contact you
using the telephone number you provided and
inform you of the additional delivery charge
amount and confirm your total before shipping.
Common carrier deliveries typically take 7-14
days to arrive. For specifics on common carrier
delivery please see the below notations. All
shipments require a physical address (not a
PO Box number) and a phone number that the carrier
can call to arrange delivery.
Please note that shipping orders outside the
contiguous U.S., Canada and Mexico will incur
additional shipping charges and are calculated
on an individual basis. Within two (2) business
days of placing your order a representative
of Outdoor Wood Furniture will contact you using
the telephone number you provided and notify
you of the additional delivery charge amount
and confirm your total before shipping.
Shipping to Alaska, Hawaii, Puerto Rico and
the Virgin Islands can be accommodated, but
additional shipping charges will apply.
Satisfaction Guaranteed!
If you are not satisfied with your purchase
for any reason within the first 30 days, just
return the items and we'll replace the items
or refund your money (less the cost of shipping).
This offer does not apply to orders on umbrellas
and cushions due to the custom nature of the
item. For more information on umbrella and cushion
ordering CLICK HERE.
To initiate a return, please contact our support
department via Email,
or by calling (888) 279-1501.
Items should be returned in the original packing
or comparable packing to provide adequate protection.
Returned items should also be insured. Any damage
to returned items that would effect resale may
be subject to a restocking fee.
Common Carrier Delivery
Many items, including large purchases, multiple
items, and certain umbrellas, will be shipped
by common carrier unless otherwise specified.
Common carrier deliveries are free of charge
and are delivered to a business address, commercial
address, or common carrier terminal. The carrier
will notify you directly to arrange a time and
date of your delivery. The refusal of this type
of delivery will result in the purchaser being
charged shipping fees both to and from the shipping
address. An individual 18 years or older is
required to receive the shipment.
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Terminal or Business Address
- The customer is responsible for unloading
the product(s) from the freight truck should
make arrangements in advance to have assistance
for unloading the product(s) - tailgate delivery
does not include delivery inside your home,
apartment, or office.
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Tailgate Delivery -
The carrier will deliver the product(s) to
a residential address, and unload the product(s)
from the truck. The customer is then responsible
for moving product(s) from the delivery points.
The customer should make arrangements in advance
to have assistance for moving the product(s).
Tailgate delivery does not include delivery
inside your home, apartment, or office.
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Residential Delivery
- The carrier will deliver the product(s)
to a residential address, unload the product(s)
from the truck, and move the product(s) to
the a location specified by the customer.
If desired, the carrier may unpack the products.
A note of caution - do not allow the
carrier to unpack the contents of the order
prior to moving the product(s) from the truck.
If you are not at home when the delivery was
scheduled, a second delivery fee may apply depending
on the carrier. Special options may be arranged
directly with the carrier for additional services
such as delivery within your home or office.
These options may result in additional charges
payable to the carrier.
Please remember that you MUST inspect
the package(s) at the time of delivery.
If your order arrives damaged or there is a
shortage on the order, please note the damage
to the item(s) or the shortage on the delivery
receipt and refuse the delivery and contact
us immediately. If this occurs outside of our
business hours please leave us a message and(or)
call us on the next business day. Outdoor Wood
Furniture is NOT responsible for damage or shortage
that occurs in the transportation of the merchandise
- the damage or shortage is the sole responsibility
of the carrier.
It is the customers responsibility
to receive and sign for the correct item and
number of pieces. If you do not note that shipments
are incorrect or damaged, it may result in additional
charges.
Furniture Assembly
Some of the furniture purchased from Outdoor
Wood Furniture requires simple assembly. Assembly
instructions are included with all products
to make the process easy and enjoyable. Included
below are some simple tips and hints to make
your assembly as quick and easy as possible:
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An allen wrench is included with all furniture
that requires assembly. While this tool
is appropriate, an allen wrench with a handle
or cordless drill using a T 25 bit will
make the process easier. Do not over tighten!
Fasteners should be snug but not so tight
as to place stress on the product.
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All fasteners should be checked after an
initial settling period and tightened where
necessary. Further tightening may be necessary
at a later stage.
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Canvas covers made from 100% acrylic or
Sunbrella should be hosed down regularly
to remove dust and dirt. Follow manufactures
directions for stubborn stains.
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New Pacific Kwila furniture WILL bleed
when first exposed to rain or moisture.
This is normal for exotic hardwoods and
expected. During the initial weathering
of Pacific Kwila, a brown/red tanin similar
to coffee will "bleed" from the
product. As the nature of each piece of
timer is different, this "bleeding"
period is unpredictable in length. A thorough
hose down of the furniture several times
on a grassy area will assist in flushing
the excess sap away. Once Pacific Kwila
has completed the initial bleeding, the
wood will not bleed again. Oil should be
applied after products have thoroughly dried
in order to keep the deep red color of Pacific
Kwila. Otherwise the products will weather
to a silvery gray but the durability of
Pacific Kwila will not be effected. Enjoy
your Pacific Kwila products for the next
25-50 years.
Warranty Information
Defective Product
Outdoor Wood Furniture offers to the original
owner the following warranties:
Pacific Kwila Furniture
All Pacific Kwila furniture is guaranteed against
defects associated with faulty workmanship for
a period of five (5) years from the date of
purchase under normal use. This warranty covers
repair or replacement (at the discretion of
Outdoor Wood Furniture, LLC) and does not cover
damage caused by misuse or failure to maintain
the timber in accordance with our maintenance
instructions and does not apply to damage resulting
from accident, alteration, misuse, tampering,
negligence, abuse, or normal wear.
Nyatoh Furniture
All Nyatoh wood furniture is guaranteed against
defects associated with faulty workmanship for
a period of one (1) year from the date of purchase
under normal use. This warranty covers repair
or replacement (at the discretion of Outdoor
Wood Furniture, LLC) and does not cover damage
caused by misuse or failure to maintain the
timber in accordance with our maintenance instructions
and does not apply to damage resulting from
accident, alteration, misuse, tampering, negligence,
abuse, or normal wear.
Outdoor Umbrella Frames
All outdoor umbrellas frames are guaranteed
against defects associated with faulty workmanship
for a period of one (1) year from the date of
purchase under normal use. This warranty covers
repair or replacement (at the discretion of
Outdoor Wood Furniture, LLC) and does not cover
damage caused by misuse or failure to maintain
the umbrella frame in accordance with our maintenance
instructions and does not apply to damage resulting
from accident, alteration, misuse, tampering,
negligence, abuse, or normal wear.
Sunbrella Fabrics
All Sunbrella fabrics are guaranteed against
defects associated with faulty workmanship for
a period of three (3) years from the date of
purchase under normal use. This warranty covers
repair or replacement (at the discretion of
Outdoor Wood Furniture, LLC) and does not cover
damage caused by misuse or failure to maintain
the fabric with our maintenance instructions
and does not apply to damage resulting from
accident, alteration, misuse, tampering, negligence,
abuse, or normal wear.
Acrylic Canvas
Acrylic canvas covers are guaranteed for a period
of two (2) years from the date of purchase.
This warranty covers repair or replacement (at
the discretion of Outdoor Wood Furniture, LLC)
and does not cover defects in the canvas covers
resulting from accident, alteration, misuse,
tampering, negligence, abuse, or normal wear.
If you experience a problem with any Outdoor
Wood Furniture product please contact us at
(888) 279-1501 or at returns@outdoor-woodfurniture.com.
30 Day Money Back Guarantee
On-line consumers may have concerns concerning
product quality when making purchases. That
is why we at Outdoor Wood Furniture offer a
30 Day Money Back Guarantee. If you are not
satisfied with your purchase for ANY reason
within the first 30 days, just return the items
and we'll replace the items or refund your money
(less the cost of shipping) To initiate a return,
please contact our support department via Email,
or by calling (888) 279-1501.
If you choose to take advantage of this guarantee,
you must return the furniture in the original
packaging or comparable packing in an unused
condition. If the original pallet is not available,
then the customer must palletize the furniture
using the original specifications that the order
arrived in, at customer's expense. Products
returned and not in re-saleable condition may
be subject to a restocking fee.
Umbrella and Cushion
Orders
Umbrella and cushion orders are not covered
under the 30 Day Money Back Guarantee. Due to
the nature of these custom orders, a 30% restocking
fee will apply and orders must be returned within
24 days from the date of receipt. When ordering
your custom umbrellas and cushions, please be
sure that your measurements and fabric selection
are correct, and that you fax a diagram/schematic
of your cushions so that we can be sure they
are manufactured to your specifications.
Returned Items
We will refund your purchase price less the
cost of shipping provided the item is returned
to within 30 days, undamaged, and in its original
packaging. An email must be sent to us before
any return claim is granted. To initiate a return,
please contact our support department via Email,
or by calling (888) 279-1501.
Thank you for doing business with Outdoor Wood
Furniture. We will do everything we can to insure
your experience with us is a great one! Please
tell your friends to visit us too!
Outdoor Products LLC, reserves the right
to change or update our policies without notice.
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